A user becomes locked out or needs recovery action to access 1password. This process requires the user to have access to corporate email and an admin to complete the process.

Note: After this process, it is recommend the end user save their secret keys to be able to self-reset their password.


1. Log into the GUI at 1password.com

2. Once logged in select [People] and input the name under Search People



3. Select the name of the user and choose [Begin Recovery]

4. A recovery email will be sent to the end user. Note: The admin must complete the recovery to complete this.



5. Complete the Recovery



6. Check with the end user to confirm the recovery was complete